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Rte de Pra de Plan 5,
1618 Châtel-Saint-Denis
Ph: +41 (0) 26 561 40 53
Customer Support
[email protected]
9AM to 5PM Mon to Fri
FAQ

Slim Sonic

Refurbished products

Are refurbished products as effective as new ones?

We strive to provide you with the best quality product possible.

Our reconditioned products have been used, but are still quite usable for everyday use.

Can I subscribe to an extended warranty for my reconditioned product?

To extend the warranty induced at the time of the purchase of your module (12 or 18 months depending on the model), you can add a warranty extension to benefit from an accompaniment in case of problem throughout the duration of your choice.

How do I get a refurbished module that is no longer in stock?

Reconditioned modules come and go depending on the period and are therefore in limited quantity.

If you want a specific module, we advise you to order it as soon as possible. The product will be reserved for you as soon as you have paid for the order and we have received full payment after authorization.

Please note that some payment methods are slower and that the availability of a refurbished product is not guaranteed until we receive your payment in full.

What are refurbished modules?

Reconditioned modules are used modules that have undergone a rigorous reconditioning process before being released for sale.

Each of the reconditioned modules :

  • is subjected to battery testing and careful inspection upon return, with replacement of each defective module identified during testing, before being added to the inventory of saleable refurbished products.
  • is through a strict cleaning and inspection procedure.
  • is reconditioned with the appropriate elements available as on a new module: manuals, cables, new boxes, etc.

Repackaging procedures follow the same basic technical rules as finished product testing procedures.

What should I expect when I buy a refurbished product?

  • To savings on purchase
  • To fully operational products, even in second hand
  • The assurance that the modules meet the standards in force, as when purchasing a new module

What are the contraindications for using Sonic Resonance technology?

Slim Sonic should not be used :
* Throughout pregnancy and at least 6 months after giving birth.
* If you are sensitive to tinnitus.
* If you are wearing a Pace Maker.
* If there are metal plates or screws in the treated areas.
* If you have cancer or metastases.
* If you have skin lesions in the treated areas.
* If you have an unhealed fracture in the treated areas.
* If you have recently had a transplant.
* If you have bone prostheses in the treated areas.

This list is not exhaustive. If you suffer from any serious condition not listed above, we advise you to consult a doctor.

When should I use Slim Sonic?

Slim Sonic is designed to adapt to your lifestyle and maximise fat loss in your active moments, whether intense or daily. Here are the best times to use it:
1️⃣ During your sports sessions: Whether you're running, weight training, doing yoga or any other physical activity, Slim Sonic is the perfect ally to target and accelerate the loss of localised fat. The more you move, the more effective it is!
2️⃣ During your daily activities: Even without intensive sport, wear Slim Sonic during your daily chores such as cleaning, shopping or just going for a walk. It works as soon as you're on the move, boosting fat consumption in targeted areas.
3️⃣ In your fitness moments: If you start physical activity after a sedentary period, Slim Sonic will help you initiate a fat loss process right from the start. Every little effort counts, and Slim Sonic multiplies the results.
👉 The ideal solution? Use Slim Sonic during any activity where your muscles are in action! The more you move, the more you optimise fat release and consumption. By easily incorporating it into your routines, you'll turn every active moment into an opportunity to get closer to your goals.

What should I remember about a Slim Sonic cure?

To optimise the results of a Slim Sonic cure, a number of factors need to be taken into account:
1. Frequency of sessions: 3 sessions a week are recommended. Each session should last 40 minutes, depending on the module used (for example, the L-1160 releases 1,160 kcal per session).
2. Physical activity: It is essential to be physically active during or after each Slim Sonic session. The fat released by the SoniC Resonance™ technology must be burnt to maximise the destocking effect. This can be an intense sports session or simply moderate daily activity (walking, household chores...).
3. Hydration: It is essential to hydrate well before, during and after sessions to help the body eliminate toxins and facilitate the circulation of released fat.
4. Balanced diet: Maintaining a healthy, balanced diet is crucial to avoid overloading the body with extra calories. It also helps to support the process of destocking and eliminating fat.
By following these recommendations, you'll optimise the results of your Slim Sonic treatment, effectively eliminating fat and improving your physical condition.

How long does it take to see results with Slim Sonic?

Everyone reacts differently, depending on their body type, metabolism and lifestyle. It is therefore difficult to give a precise timeframe for seeing the first results. However, here are a few factors that influence the speed of results:
1. Module used: The Slim Sonic module you choose plays an important role. For example, the L-1160 module can release up to 1,160 kcal per session, which can speed up the effects.
2. Physical activity: The more physical activity you do after each Slim Sonic session, the more fat released by the SoniC Resonance™ technology you'll burn and therefore the faster you'll see results.
3. Diet: Maintaining a balanced diet in line with your energy needs is essential. A good balance between your intake and expenditure promotes faster and longer-lasting results.
In general, some users see visible results, such as a reduction in centimetres and an improved silhouette, after around 6 to 10 sessions spread over a few weeks. However, results can vary from one person to another.

Which module for which part of the body?

If you want to treat the tummy, all our modules are suitable: Sonical, Sonical MINI, M-720, L-880 and L-1160.

For thighs, buttocks and saddlebags, use the smaller modules: Sonical, Sonical MINI and M-720.

For arms, knees, calves and pectorals, we recommend using Sonical and Sonical MINI.

Are there any effects on the skin?

Thanks to ultrasound, as well as losing fat in a targeted way, you firm up the skin, smooth out dimpling (cellulite) and gain tone.

How do I send a product for after-sales service?

Before sending a product for after-sales service, make sure you have consulted the user manual to check that all the operations required to get the product up and running have been carried out correctly and that the module has not simply been discharged.
If the problem persists after these checks, you can make a request by filling in the form on the After Sales page Slim Sonic (https://slimsonic.ch/fr/after-sale-service/). An advisor will then contact you to assist you with the procedure.

Contact Slim Sonic

If you have any questions or require further information, please do not hesitate to contact us via the customer service department Slim Sonic:

Email : [email protected]
Phone: +41 (0)26 561 40 53
WhatsApp : +41 79 770 43 62 (free call)

FAQ

Bebogen

Payment

What payment methods are available in my country?

Depending on the country you are in, payment methods may vary. Credit cards are accepted.

Can I pay in instalments?

Payment in installments is available for some countries:

  • Alma is available in France, Italy, Luxembourg, Spain, Portugal, Belgium, Germany, Netherlands, Austria and Ireland for payments in 2, 3, 4 and 10 times from 50 to 3200 €.
  • PayPal can offer you a payment solution in 4 times in France from 30 to 2000 €.

How does payment in instalments work?

Once at the last step of your order, you can select the payment in several times thanks to our partner following your choice. You will then be redirected to their site.

What payment methods are available?

The shop can accepts the following payment methods:
Bank transfer
Paypal

Delivery

From what amount is the delivery free?

Delivery is free in France and Switzerland from 99 CHF.

How do I receive my order?

The delivery is made by Swiss Post in Switzerland.
For France and the rest of the world, shipping is provided by Colissimo.

What are the delivery times?

Once you have placed your order, we will dispatch your parcel within 10 working days (except for pre-ordered products, which are dispatched within 15 working days).
You will receive a tracking from our logistics partner on your mailbox to follow the progress of your order.

Where do you deliver?

All our products are delivered internationally. If you have any problems with your order, please do not hesitate to contact us, we will find the best solution for your order together.

Contact

How to contact us?

All our contact details are available on our contact page.

You can contact the customer service by email at [email protected] and by phone from Monday to Friday from 8am to 7pm at +41 (0)22 920 25 25 in Switzerland or +33 (0)1 83 64 04 96 in France.
Calling costs may apply if you call the number that does not correspond to your country.

What are the chat opening hours?

The chat is open every day:

  • Monday to Friday from 10 to 12 am and from 1 to 7 pm,
  • the WE from 9 to 12 am and from 5 to 8 pm.

 

A problem?

How do I send a product for service?

Before sending a product for service, please check that the module is not out of battery.

If the problem persists, you can make a request by filling in the form on our After-Sales page.

Once we have received your request, an advisor will contact you to assist you.

How long does it take to repair my SAV?

Please allow about 10 days after receipt for analysis by our technical department and repair.

Is there a right of return?

Have you placed an order and changed your mind?

Whatever your reasons, you can return your module to us within 14 days of delivery, as long as it has not been used.

To do this, please contact us by filling in the form on our Contact page.

My module is no longer under warranty. Can you repair it?

We repair all modules, whether under warranty or not.

You can make a service request by filling in the form on our After-sales service page.

An advisor will contact you to provide assistance and, if necessary, a quotation.

You can choose to accept or refuse it.

What is the warranty on your products?

All our new products have a 2 year warranty. The reconditioned products as new are guaranteed 18 months and the little used 12 months.

What is your refund policy?

After the 14-day cooling-off period, we cannot offer satisfaction or reimbursement.

However, if your module has a problem, you can send it to us for service.